Privacy policy

Who we are

Twix Production is a wedding videography studio in Ternopil, Ukraine. The owner is ФОП Vitalii Povolotskyi (Віталій Поволоцький).

Contact: [email protected] , phone +380967313462 . Website: https://twix.pro. Instagram: https://www.instagram.com/twixproduction (@twixproduction).

What we receive from Instagram Direct

To read and reply in Direct for @twixproduction, Twix Production uses the Instagram API (app “Twix Production-IG”, Instagram API with Instagram Login).

From messages you send us, we receive only:

• Instagram-scoped user ID
• username
• message content
• message time (timestamp)

We do not receive your password, payment details, friend list, or content you did not send us, through this app.

Why

To answer questions about wedding videography and bookings. That is the only purpose. We do not use this data for advertising and we do not build profiles from it.

Who we share it with

We do not sell this data and we do not share it with third parties.

Messages are received by our website and kept briefly on Cloudflare so we can read them and reply. Cloudflare is only the host for Twix Production, not a separate recipient using the data for its own purposes.

Instagram (Meta) keeps the conversation on its side under its own rules. That is not a disclosure by us.

How long we keep it

We keep Instagram Direct webhook records for no more than 30 days. After that they are deleted automatically.

If we no longer need the data to reply to you, we delete it sooner when you ask.

Your rights

You can ask what data we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or send an Instagram Direct message to @twixproduction.

How to ask for deletion: https://twix.pro/en/data-deletion.